Frequently Asked Questions
What are your shipping options and delivery timelines?▼
We offer complimentary standard shipping on all orders. Deliveries typically arrive within 3 to 5 business days, with expedited shipping options available at checkout for urgent needs.
What is your return policy for skincare products?▼
We accept returns of unopened items within 30 days of purchase. Please contact our client services to receive a prepaid return label and ensure a seamless refund process.
Which payment methods do you accept online?▼
La Prairie accepts all major credit cards including Visa, Mastercard, and American Express, alongside digital payment options like PayPal and Apple Pay for your convenience and security.
How do you ensure the quality of your luxury products?▼
Every product is crafted in Switzerland using the finest ingredients and rigorous testing protocols to ensure maximum efficacy, safety, and the superior sensory experience our brand represents.
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